What do you do when someone calls introducing themselves as the new owner of a website you have been hosting for years. And then requests CMS passwords so they can access and edit the website?
A website being sold is nothing new. In fact, we’re seeing it happen more and more over the years as websites become more vital to business. So vital, in some cases – because the website is the business.
Our little drama begins with a phone call to Reyna, one of our excellent project managers. The caller tells Reyna that they now own a website that we host and they would like access to it. The change of ownership is news to us.
Pause & Plan
Our mission is to extend the same service and support to the new website owner as we had for the previous owner. We want to welcome and retain them as a Back40 client – but we didn’t have all the facts yet. And granting access to an unapproved individual is a “no-no” (technical term for big mistake). Over the years we’ve received bogus requests for website access from client’s ex-employees… from client’s competitors and random “wack jobs” (technical term for potential client better suited for working with another web company).
To further complicate matters, our client, the one that originally contracted the website project with