You deserve the best!

Ongoing support is a priority to all our clients. As with any business or product, customer service is a very important factor is making your website a continued success.

We provide the following 5 key features in our standard customer service package. Because the web is more than just "hosting" these days...

Back40 Design Customer Service Package:

1. Editing: The exclusive Back40 Javelin program will allow you to add, delete, or update your site daily.
2. Reports: You also receive access to free reports and graphs about your website's effectiveness through Google Analytics.
3. Hosting: We host your website - allowing you the peace of mind that your site is well supported.
4. Email: If needed, we will set up a free web-based email system for your company.
5. Ongoing Service & Support: Easy accessibility is our team focus.

1- Website Editing

Your business is constantly moving forward. Your website should grow with you. Back40 Javelin® is an exclusive website management program only we can provide! This CMS system launches your website into the future by allowing you a simple way to keep your site up to date by adding, deleting, or changing text and photos.

With Back40 Javelin®, you don't need to know anything about graphic design or web coding at all! You will add, delete, or edit items with ease. You can upload new photos, add current news briefs, and delete old events - all with simple drag & drop features! If you can use email or if you've ever typed a letter - you can effortlessly use Javelin®.

There are no special downloads required - and no software to install for your computer. It's an online tool accessed through the Internet. You can make changes to your website from anywhere - your home, the office, or while out of town. Yet, it's password secure so only authorized users can make changes.

Back40 Design offers a free 1-hour training session for your staff to introduce you to the Javelin® editing system and show you how to effectively keep your website up to date.

 

2- Website Reports

Online reporting service allows you to see real-time results of how your website is performing: visitors, clicks, popular pages, and much more. Here are a few examples:

Visitors:
Graphs, charts, and percentages of how many new users view your page daily.

New Visitors vs. Return Visitors:
Report distinguishes new users from previous individuals who are viewing your site again.

Page Details:
Shows how long users stay on a page, or of they bounce off quickly. Details which page the user came from, and which page they went to next.

Traffic Sources:
Shows where web visitors found your site, such as: search engines, direct traffic, or referring sites.

Map Overlay:
Shows each website button, page, or advertisement and how many clicks it received. You can quickly determine the most popular pages on your website.

Geolocation Map:
Map of where web users are viewing your site, worldwide to city level.

3- Website Hosting

Your website is hosted on our reliable servers, giving you quality, speed & enhanced storage capacity.

 

4- Email Option

If needed, we will set up a free web-based email system for your company, powered by Google®. Once created, you can add in multiple email users as your company continues to grow. You can access your email accounts from anywhere with Internet access - home, office, or even on the road.

5- Ongoing Customer Service & Support

When you have a question, Back40 is here for you. Easy accessibility is our team focus. Simply call or email us anytime. We do not have voicemail at Back40 because we believe your call is important.